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Terms & Conditions

The Use of our website and the sale and purchase of goods from this website are governed by our terms and conditions set out below.
"We" or "Our" means Aubrey Falls Ltd T/A Direct Water Filters and/or our suppliers. "You" or "your" means the person ordering from this website.
Direct Water Filters acts as an agent in the sale of goods which are supplied by our suppliers and are covered by the manufacturer's warranty.

all warranties and guarantees are provided entirely by the manufacturers and are subject to their terms and conditions. If you believe you have a product which is faulty please contact us before any attempt to use or install, Direct Water Filters will deal direct with manufacturers on your behalf but accepts no liability for any Consequential losses, costs damages, charges or expenses caused by any warranty claim.

These terms and conditions cover all sales made through this website and telephone orders
all prices are in GBP (Sterling) and are subject to change without notice. all goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, or to wait for new stock.
Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions.


Before returning your goods, please read the following instructions carefully.

Your return is subject to our standard conditions of sale and final inspection of the goods upon return. Items which we have specially ordered for you cannot be accepted for return. To qualify the item(s) must be returned unused, complete with original packaging and in "as new" saleable condition.

Returns Procedure

  1. Please include inside the box your order number, Name and reason for return.
  2. Do not put any address label directly on the product box or packaging, always use additional packaging to protect the product box/packaging.
  3. It is your responsibility to ensure the parcel is sufficiently packaged for transit. Please aim to return your items within 7 days after notification.
  4. It is very important that you obtain proof of delivery as we are unable to accept responsibility for lost items.

If you have any further queries regarding returning your items, please contact us.